Privacy Policy

Updated: 27 September 2024

We respect your privacy and this privacy policy outlines how we collect, use, share and protect the personal information you provide when you access our website, purchase goods or services, or engage with us on social media, as well as your own rights to the information we collect.

We will periodically update our privacy policy so we suggest checking in the see if anything has changed. You can see when it was last updated with the date above. You are deemed to have accepted any changes by your continued use of our website after the revised Privacy Policy is published on our website.

Who we are

Our website address is: www.annelassecoach.com

What we collect

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

To read our full cookies policy go to: https://annelassecoach.com/cookie-policy-eu/

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not sell, trade or transfer your data to outside parties. This does not include third parties who assist us with operating our website, conducting our business or providing a service to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Visitor comments may be checked through an automated spam detection service.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. We retain personal data only as long as necessary to fulfill the purposes outlined in this privacy policy. You may request the deletion of your data at any time.

Data Protection Measures

We implement reasonable security measures to protect personal data against unauthorized access, loss, or destruction. This includes secure servers, encryption for payment data, and limited access to personal information.

Third-Party Service Providers

We use several third-party service providers to assist us in delivering our services. These providers may have access to certain personal information as necessary to perform specific tasks on our behalf. They are obligated not to disclose or use the information for any other purpose.

• Trello (Note-Keeping): We use Trello to manage and organize notes related to our coaching sessions. Personal information and session notes may be stored within Trello. Trello’s privacy policy can be found here.

• Zoom (Video Conferencing): We use Zoom for conducting virtual coaching sessions and webinars. If you participate in a coaching session or webinar, certain personal information, such as your name and email address, may be collected by Zoom. Zoom’s privacy policy can be found here.

• Mega (Video and Notes Storage): Mega is used for the secure storage of videos and notes from coaching sessions, and personal information related to our services may be stored within Mega. Mega’s privacy policy can be found here.

• HubSpot (CRM): We use HubSpot to manage client relationships and communication. HubSpot may process personal information such as names and contact details. HubSpot’s privacy policy can be found here.

• Accountable (Accounting and Invoicing): We use Accountable for managing our accounting and invoicing processes, which may involve processing payment-related information. Accountable’s privacy policy can be found here.

• Stripe (Payment Processing): Stripe is used to process payments for our services. Your payment information is securely handled by Stripe, and we do not store your financial details. Stripe’s privacy policy can be found here.

• Convert Kit (Email Subscription): We use ConvertKit to manage and deliver our email communications. When you subscribe to our email list, you consent to receiving email communications regarding our services, updates, and offers. Your personal data, including your name and email address, will be stored securely within ConvertKit’s system and will only be used for the purposes of providing you with the content you have subscribed to. We review our email list on an annual basis to ensure compliance with data protection regulations and to respect your privacy. If you unsubscribe from our emails, or if you have not engaged with our emails over a period of one year, we will automatically delete your personal data from our system. This ensures that we only retain the personal data of those who actively wish to receive our communications. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly. Once unsubscribed, your data will be removed within 30 days. For more information on how we process your data, please refer to the relevant sections of this policy or contact us directly with any queries. Convert Kit’s Privacy Policy can be found here.
• WhatsApp Groups and Communities: If you choose to join one of our WhatsApp communities, we will process and store your personal data, specifically your phone number, in order to facilitate communication within the group. By joining the community, you consent to the following: Data Collection: Your phone number will be visible to other members of the group. We will only use your phone number for group-related communications and will not share it with third parties outside of the group without your explicit consent. Third-Party Processing: Our WhatsApp community operates on the WhatsApp platform, which processes data in accordance with its own privacy policy. Please refer to WhatsApp’s privacy policy to understand how they handle your data: WhatsApp Privacy Policy. Consent and Opt-Out: You may leave the WhatsApp group at any time, and if you wish for your personal data to be deleted from our records, you can contact us directly at +4915156824065. Upon request, we will remove your information within 7 days. Data Security: We take all reasonable steps to ensure that the community is a secure environment; however, we cannot control how other members of the group use the information visible to them (such as your phone number). We encourage you to safeguard your own privacy.
• Calendly (Booking Services): We use Calendly to manage appointments and bookings. When you book a session with us through Calendly, you will be asked to provide personal information, such as your name, email address, and any other details necessary for the appointment. By using Calendly, you consent to the collection and processing of your data by Calendly in accordance with their privacy policy. Data Collection: The personal data you provide when scheduling an appointment will be used solely for the purposes of managing your booking and communicating with you about the appointment. Third-Party Processing: Calendly operates as a third-party data processor. Please review Calendly’s privacy policy to understand how they handle your data: Calendly Privacy Policy. Data Security: Calendly uses encryption and secure measures to protect your data. However, once we receive your information, we store it in compliance with our own data protection practices. Data Retention: We retain booking details only as long as necessary to fulfill the service and in accordance with our data retention policy.
• Gmail (email communication): We use Gmail as our email service provider for communication with clients. Personal information shared via email is stored on Gmail servers. Gmail’s privacy policy can be found here. 

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Rights Under GDPR

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to have your data deleted (right to be forgotten).
• The right to restrict or object to data processing.
• The right to data portability (to receive your data in a usable format).
• The right to withdraw consent at any time.

Data Breach Notification

In the event of a data breach that compromises the personal data of our clients, we will notify affected individuals and the relevant supervisory authority within 72 hours, as required by GDPR. We will take immediate steps to minimize the breach and ensure the security of your data.

Children’s Privacy

Our services are not directed towards individuals under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete any such information from our records.

Automated Decision-Making and Profiling

We do not use automated decision-making processes that significantly affect users of our website or clients. However, some third-party services may use profiling or automated systems for things like targeted ads. These third parties have their own privacy policies that explain their practices. You have the right to object to such profiling by adjusting your browser settings or opting out via the third-party service.

Recording of Coaching Sessions

We may record virtual coaching sessions conducted via Zoom for the purposes of training, supervision, or record-keeping. You will be informed ahead of time if a session is to be recorded, and we will seek your explicit consent. You may decline to be recorded, in which case the session will not be recorded. Recordings are stored securely and will not be shared with any third party without your consent. 

Social Media

We use social media platforms such as Facebook, Instagram, LinkedIn] to interact with our clients and followers, share updates, and promote our services. Please be aware that if you interact with us via social media (e.g., by commenting, liking, or sharing posts), your interactions may be publicly visible, depending on your privacy settings on those platforms.

If you send us direct messages through these platforms, we may collect and use the information you provide in accordance with this privacy policy. However, we encourage you to avoid sharing sensitive personal information through social media channels and instead communicate through more secure methods such as email or phone.

We are not responsible for the privacy practices of these social media platforms. Please review the privacy policies of the relevant social media platform for more information on how they handle your personal data.

Terms and Conditions